Quality Assurance Program
Our entire management approach is designed to focus on cost savings while achieving high quality
Task Order (TO) performance and results which meet the Navy's objectives.
The Raytheon Seaport Team's quality program incorporates strong leadership committed to quality
performance, defined processes for all Seaport activities, qualified, competent personnel employing
professional workmanship, open communications internally and externally to the customer, and delivery
of products and services that meet customer requirements. Our quality program encompasses Quality
Assurance (QA) and Quality Control (QC) approaches for all Seaport TOs.
Using Quality Management the Raytheon Seaport team ensures the right processes and resources are
built in to maximize performance and promote consistent quality in all services we provide to the
Navy under Seaport. Our Team is prepared to achieve these quality excellence and customer success
goals all across the Seaport contract by:
- Focusing on continuing improvement, total customer satisfaction, and business excellence
- Consolidating our team's processes to ensure the Navy benefits from the best practices of each team member
- Using IPDS process consistency and data-driven R6s improvement to create substantial and measurable quality benefits.
Raytheon's Enterprise Quality Management System (QMS) is our approved and recognized quality
management approach for our defense businesses. It ensures product conformance from design through
in-service. The QMS manual is used to communicate our QMS requirements to and between Raytheon,
customers, suppliers and subcontract teammates. The manual is based on the international standards
ISO 9000:2000 and Aerospace Standard AS9100. Raytheon ensures that our QMS is state-of-the-art and
continually suitable, adequate and effective by:
- Conducting management reviews
- Conducting internal and external audits
- Customer feedback
- Raytheon Six Sigma improvement
- Monitoring statutory and regulatory requirements
Raytheon QMS addresses every facet of our business and ensures conformity to all requirements,
customer-required or otherwise, to ensure that all Raytheon tasks are performed to the highest level
of quality. As part of the startup process our team will be indoctrinated to our QMS. Raytheon will
also review the Quality Management System of each of our performing subcontractor teammates ensuring
they meet the overall requirements of the Contract and resultant TOs. We will then integrate the QMS'
where possible into a total team approach to quality management.
The quality of performance on all TOs will be monitored using our proven and approved Quality
Management procedures. Raytheon-lead TOs will be monitored using our internal processes which have
a successful history of ensuring conformity and driving out variation in our products. These
procedures apply whether we are building missiles or providing program management administration
support. The program can be tailored to every level and complexity of performance throughout the company.
We will also flow our high standards of quality down to our team members. Our PMT, our Quality
Team and our Supply Chain Management organization are equipped and experienced with cascading our
culture of interwoven quality to our subcontract team members.
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